I blend human-centered design principles into every step of the instructional design process, to ensure both organizational and learner needs are met.
ADDIE + HCD Framework – Innovating Learner-Centered Instructional Design
I led a team through innovating in learner-centered instructional design methodologies, by integrating human-centered design principles into tried-and-true instructional design practice. I’ve presented ADDIE + HCD methodology at ISPI’s annual international conference, and to various audiences throughout the Department of Veterans Affairs.
Customer and Employee Experience (CX and EX) Courses – Moving the Needle Toward Culture Change at the Department of Veterans Affairs
CX Essentials for Leaders
I led the design, development and implementation of a leadership course focused on incorporating CX into every aspect of leadership. The course won an ISPI Outstanding Human Performance Intervention Award in 2024, and has continued to drive impactful change for teams and program offices.
Human-Centered Design Certificate
I lead strategic sustainment and continuous improvement of a comprehensive certificate program focused on human-centered design in the Department of Veterans Affairs. Program evaluation for this program has shown that learners consistently apply the mindsets and skillsets they learn.
Caring for Women Veterans in the Community – A Nationally Recognized Training Opportunty for Health Care Providers
I led the design, development and nation-wide implementation of an asynchronous eLearning course for healthcare providers who care for women Veterans. The course is focused on the unique needs of the women Veteran population, to include incorporating trauma-informed principles in care.
Learner Profiles – Curriculum Mapping & Broad-Scale Audience Analysis
I led a broad-scale curriculum mapping and audience analysis project, leveraging principles of instructional design and methodology from human-centered design. This effort resulted in learner profiles which have been deployed to inform strategic curriculum development.