I incorporate principles, models, and best practices from human-centered design (HCD), human performance improvement, and change management in every project.
Veteran Disability Claims Discovery Projects – Journey Map & Service Blueprint
Context & Challenge:
Understanding the disability claims process from the Veteran’s perspective is crucial for service improvement. I served as a qualitative research expert on a project aimed at this understanding.
My Role:
- Co-led development of a journey map highlighting bright spots and pain points.
- Co-led development of an insights report and a service blueprint outlining all process steps.
- Presented results to 100+ VBA senior executives
Why It Matters:
These artifacts have elevated the voice of the Veteran, informing service enhancements that better meet their needs.
Leadership Experience Workshop – Root Cause Analysis & Breaking Down Silos
Context & Challenge:
To address pain points in leadership development, I co-designed a workshop with leaders and teams focusing on root cause analysis and promoting cross-team collaboration.
My Role:
- Facilitated exercises aimed at understanding and addressing leadership challenges.
- Encouraged breaking down silos to foster a more cohesive organizational culture.
Why It Matters:
This workshop has led to actionable insights and strengthened collaboration across teams.
Learner Profiles – Curriculum Mapping & Broad-Scale Audience Analysis
Context & Challenge:
To inform strategic curriculum development, I led a broad-scale curriculum mapping and audience analysis project, leveraging principles of instructional design and human-centered design.
My Role:
- Conducted comprehensive audience analysis to develop learner profiles.
- Utilized findings to guide curriculum development strategies.
Why It Matters:
These learner profiles have been instrumental in creating targeted and effective learning programs that resonate with diverse audiences.
Improving eLearning Project Intake in a Government Agency – Dissertation in Practice
Context & Challenge:
Efficient eLearning project intake is vital for timely and effective training solutions. My dissertation focused on improving this process within a government agency.
My Role:
- Conducted a literature review intersecting instructional design, front-end analysis, and project management.
- Grounded research in the ISPI Human Performance Technology model.
- Implemented solutions based on discovery findings.
- Presented results to key stakeholders
Why It Matters:
The findings have informed strategies to streamline eLearning project intake, enhancing the agency’s training capabilities.
Veterans Serving Veterans Community of Practice – Discovery, Design, Implementation & Sustainment
Context & Challenge:
Veteran employees have unique experiences and insights. I led the discovery research to determine their needs, resulting in the creation of a community of practice.
My Role:
- Designed and implemented a community providing a safe space for sharing.
- Focused on benefits, opportunities, challenges, and innovative ideas.
Why It Matters:
This community fosters peer support and continuous improvement among Veteran employees.